Survival HUB Shipping, Returns & Exchange Policy
Shipping Policy
Order Processing & Handling
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All orders are processed within 1-3 business days (excluding weekends and holidays).
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Once your order is processed, you will receive a confirmation email with tracking details.
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In rare cases, processing may take slightly longer due to high demand, supply chain delays, or holiday periods.
Shipping Times & Delivery
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Standard Shipping: Estimated 7-20 business days depending on your location.
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Expedited Shipping (if available): Estimated 5-10 business days for select items.
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Due to global logistics, some items may arrive in separate packages if you ordered multiple products.
Shipping Costs
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We offer FREE standard shipping on all orders over $750.
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Shipping fees for orders below this amount vary based on location and will be calculated at checkout.
International Shipping
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We proudly ship worldwide. However, some countries may experience longer shipping times due to customs clearance procedures.
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Any customs duties, taxes, or import fees imposed by the destination country are the buyer’s responsibility.
Lost, Delayed, or Stolen Packages
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If your order has not arrived within the estimated timeframe, please contact us at info@survival-hub.com so we can assist you.
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We are not responsible for stolen packages once marked as delivered. Please ensure you provide a secure delivery address.
Returns & Exchange Policy
We want you to be 100% satisfied with your purchase. If you are not happy with your order, please review our return and exchange policies below.
Return Eligibility
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Items must be returned within 30 days of delivery.
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Items must be unused, unworn, and in their original packaging with all tags and accessories included.
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Certain items are non-returnable, including perishable goods, digital products, and customized items.
How to Initiate a Return
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Contact us at info@survival-hub.com with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Once the return is received and inspected, we will process your refund or exchange within 5-7 business days.
Refund Policy
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Approved refunds will be issued to the original payment method.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
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If an item is damaged upon arrival, please provide clear photos of the issue when submitting your request.
Exchanges
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We only offer exchanges for defective or incorrect items.
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If you need to exchange an item, contact us at info@survival-hub.com with details of the issue, and we’ll arrange for a replacement.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received or defective product).
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about your order, shipping, or return process, feel free to reach out to our support team at info@survival-hub.com. We’re happy to assist you!